Refund policy
K✶M✶P Return & Refund Policy
Last updated: 11/10/2025
At K✶M✶P – Key Money Phrases, we want every customer to love and feel confident in what they wear. If something isn’t right, we’re here to help.
✔ Eligibility for Returns
To qualify for a return:
- Items must be unused, unwashed, and in the same condition you received them.
- Items must be in their original packaging (including tags).
- You must request a return within 14 days of receiving your order.
Items returned with wear, stains, odors, or damage not caused by us will not be accepted.
🚫 Non-Returnable Items
The following items cannot be returned:
- Digital products
- Gift cards
- Custom or personalized items
- Sale or clearance items
- Print-on-demand items ordered incorrectly by the customer (wrong size, wrong color, etc.)
🔄 Exchanges
We accept exchanges if:
- You received the wrong item,
- The item arrived damaged, or
- You need a different size (based on availability).
To request an exchange, email us at keymoneyphrase@gmail.com with your order number and photos if applicable.
Exchange requests must be made within 14 days of receiving your order.
💰 Refunds
Refunds are issued back to your original payment method once:
- Your return is received,
- Inspected, and
- Approved.
Refunds will be processed within 5–7 business days after approval.
Shipping costs are non-refundable.
📦 Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or you received the wrong product.
- We recommend using a trackable shipping service.
📸 Damaged or Defective Items
If your item arrives damaged or defective, contact us within 72 hours with:
- Your order number
- Clear photos of the issue
We will replace the item at no cost to you.
📧 Contact Us
For all return, exchange, or order questions, contact us at:
keymoneyphrase@gmail.com
We respond within 24–48 hours.